top of page

Shipping & Returns

Shipping Policy

Thank you for choosing The Plastic Pendulum for your vintage and repurposed treasures. Please review our shipping policy outlined below:

​

  1. Packaging: At The Plastic Pendulum, we prioritize sustainability. In our efforts to reduce waste, we may utilize non-traditional packaging materials for shipping. Rest assured, all items will be carefully packaged to ensure safe delivery.

  2. Most items, ship the next business day. Each item will have it's own unique cost to ship, as shipping is based on the item dimension and weight.

  3. Shipping Speed: While we strive to process and ship orders promptly, please note that the speed of delivery cannot be guaranteed. Factors such as carrier delays, weather conditions, and order volume may impact delivery times.

  4. Shipping Methods: We offer a variety of shipping methods to accommodate your needs. Available options and associated costs will be presented at checkout for your selection.

  5. Tracking Information: Once your order has been processed and shipped, you will receive a confirmation email with tracking information. Please use this tracking information to monitor the progress of your shipment.

  6. International Shipping: We do not currently ship internationally

  7. P.O. Boxes: Please provide a physical address for all deliveries. We will not ship to P.O. boxes.

  8. Shipping Address: Please ensure that your shipping address is accurate and complete to prevent any delays or issues with delivery. We are not responsible for lost or undelivered packages due to incorrect addresses provided by the customer.

  9. Shipping Restrictions: Some items may be subject to shipping restrictions due to size, weight, or destination. Please refer to individual product listings for any applicable shipping restrictions.

 

By placing an order with The Plastic Pendulum, you acknowledge and agree to abide by our shipping policy. We appreciate your understanding and support as we work to provide you with exceptional service and eco-friendly shipping practices. If you have any questions or concerns regarding shipping, please don't hesitate to contact us.

Return & Refund Policy

At The Plastic Pendulum, we strive to ensure your complete satisfaction with every purchase. Please review our return policy outlined below:

​

  1. Timeframe: Returns must be received within 30 days of the original purchase date.

  2. Condition: All returned items must be in their original condition, unused, and accompanied by all original parts and packaging.

  3. New Items: Items sold as "NEW" must be returned in unopened condition to qualify for a refund.

  4. Return Process: To initiate a return, please contact our customer service team within the specified timeframe. We will provide you with instructions on how to proceed.

  5. Refund or Exchange: Upon receipt and inspection of the returned item, we will process your refund based on the condition of the returned merchandise and adherence to our return policy. Refund is applied to original form of tender, only.

  6. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

  7. Non-Returnable Items: Certain items may not be eligible for return due to hygiene reasons or other restrictions. Please refer to the product description for specific details.

  8. Final Sale Items: Items marked as "Final Sale" are not eligible for return or exchange unless they arrive damaged or defective.

 

By making a purchase from The Plastic Pendulum, you acknowledge and agree to abide by our return policy. We are committed to providing exceptional customer service and are here to assist you with any questions or concerns regarding your purchase. Thank you for choosing The Plastic Pendulum for your vintage and repurposed treasures!

bottom of page